Refund & Cancellation Policy

Last updated: 21 October 2026

1. Prepaid AI credits

• Used credits are non-refundable. Once a credit has been spent on a render, model, plan or other AI action, it cannot be refunded.
• Unused credits are refundable within 7 days of purchase. If you have not used some or all of the credits in a pack, you can request a refund of the unused credits within 7 days of the payment date.
• For partly used packs, the refund is calculated pro-rata on the unused credits at the price per credit you paid.
• After 7 days, unused credits are not refundable but stay available in your account under the terms shown at purchase.

2. Time-limited passes

Passes that unlock tools for a fixed period (for example 24 hours) start when payment succeeds. A pass can be refunded within 7 days only if it has not been used; once tools have been used under the pass, it is non-refundable.

3. Failed or duplicate payments

If your account was charged but no credits were added, or you were charged twice, contact us with the Razorpay payment or order ID. After checking, we will add the credits or refund the extra charge in full.

4. How to request a refund

Email [email protected] or WhatsApp +91 93556 41230 with the email/phone used at checkout, the order or payment ID, and the reason. Approved refunds are issued to the original payment method through Razorpay, normally within 5–7 working days after approval; your bank may take extra time to show it.

5. Project services (BIM, design, estimation)

Advance payments, milestones and cancellations for project work follow the quote or proposal agreed with you. If you cancel before work starts, any advance is refunded less documented costs already incurred. Work already delivered or in progress is charged in proportion to the work done.

6. Contact

• Email: [email protected]
• Phone / WhatsApp: +91 93556 41230
• Hours: Mon–Sat, 10:00–19:00 IST

See also our Terms of Service and Privacy Policy.